Orders and issuing invoices
We are a company you can trust. Count on Colian.
As an additional service, we offer taking care of your clients’ needs by a professional and experienced Customer Service team. An advantage of such kind of services is greater flexibility and lower operating costs as well as other benefits:
- Saving money — you pay only for the orders carried out in a given month. At the same time, the Customer does not bear the costs related to employee keeping and training and those related to providing work space (premises, equipment etc.).
- Customer service — network (EDI, FAX, Mail), wholesale, individual, as well as support for a team of field representatives, active support of sale, service and processing of promotions.
- Building the company’s image — at our disposal is a team of experienced and reliable employees which gives you the opportunity to use our best practices, knowledge and experience gained while working for different customers.
- Professional complaints handling — attention to the correctness of documents and invoices as well as the method of returns and complaints handling is a crucial element of cooperation assessment, influencing your Company’s image. That is why, we offer monthly monitoring along with an analysis of areas requiring improvement.
- Flexible and easy process management — developing transparent cooperation procedures related to customer service pursuant to your expectations.
- Documentation management and archiving (orders, invoices, confirmation of stock issue documents, complaints documents and amendments) available at your every request.