Customer Service

COMPREHENSIVE

CUSTOMER SUPPORT

One of the main areas of our company’s activity is wide cooperation with network customers (EDI, FAX, Mail), wholesale and individual customers in the field of order processing and invoicing.

Colian Logistic team is highly professional and experienced in this respect. We monitor stock levels on an ongoing basis, handle returns, complaints and documentation archiving. Furthermore, we offer direct service to your customers through our Customer Service team. This solution guarantees, among other things, high flexibility and significant reduction of your company’s operating costs. Additional benefits are also worth mentioning, for example:

Savings

You pay for a specific number of serviced orders in the current month, moreover, you eliminate costs related to staff maintenance, training and physical facilities of the workplace (premises, equipment, etc.).

Customer service

We offer support for network clients (EDI, FAX, Mail), wholesale and individual customers, as well as assistance for teams of field representatives, active sales support, handling and settlement of special offers.

Building the corporate image

Our experienced and reliable team is your opportunity to benefit from industry best practices, knowledge and experience gained while working for various clients.

Professional complaint handling

At Colian Logistic, we know that the correctness of documents, invoices and the way complaints and returns are handled is an extremely sensitive element in the evaluation of any cooperation, having a significant impact on the image of your company, which is why we offer monthly monitoring together with an analysis of areas requiring improvement.

Flexible and easy process management

Developing clear procedures for customer service cooperation in accordance with your standards.

Documentation management and archiving

We manage and archive the documentation (orders, invoices, confirmed stock issue confirmation – CI, complaint documents and corrections) on an ongoing basis, so that it is available at your request.

PROFESSIONALISM

AND TRUST

A comprehensive approach to the execution of orders is more and more often expected by Clients who have no experience or resources to carry out additional activities related to their logistics.